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TERMS & CONDITIONS

By visiting this website or purchasing any services / products, you agree to these Terms & Conditions. These Terms & Conditions outline my (The Feel Good Society ABN 60 347 030 236) responsibilities to you as well as your responsibilities to us, under Australian Consumer Law. Please take the time to have a read so that you are aware of these responsibilities - noting these may be updated at any time and it is your responsibility to stay informed. If you do not agree with these Terms & Conditions please do not continue to visit this website. As qualified clinical Naturopathic practitioners we are committed to the Code of Conduct for registered health practitioners. The Code of Conduct for unregistered health practitioners is available to view at the bottom of this page.

 

Disclaimer: On this website you may find blog articles, tips, information regarding natural therapies and other information pertaining to natural health products and services. This information is provided solely for educational purposes and to inform the public regarding my products and services. This website and the information provided on this website is not intended as medical advice. Please make an appointment if you wish to discuss any health concerns, or seek the advice of another medical professional.

 

My Rights & Responsibilities: The information provided on this website has been attained as part of BHSc Naturopathic studies in addition to comprehensive research. However, we am only one human and are capable of making mistakes! If you notice something that does not appear to be accurate please feel free to contact us. We reserve the right to alter or delete any content displayed on this website at any time, without notice. All content displayed on this website is property of The Feel Good Society, unless otherwise stated.

 

Responsibilities of the Visitor: The use of any information provided on this website is the sole responsibility of the user. You are completely responsible for what you view on the internet at large, as well as this website. The content on this website has been published for a general audience - you should always seek personalised health advice from a health professional before taking any action on your health.

 

External Links: Occasionally we may post links to external sources in order to enhance the content provided on this website. We are not responsible for any content available via external links nor do we have any personal or financial relationship with these sources. We do not endorse any products or services such sources may have for sale.

 

Intellectual Property: Every word you read on this website has been written by us. If we have used an external source, this will be acknowledged. Please respect the information and content that have taken us many hours to collate - do not in any way copy our work or display it as your own. We are more than willing to share our content if you would like to use it on social media. Please clearly acknowledge us and our work by accompanying your work with our name and a link back to our website/social media pages. All of our courses, products and programs (in addition to our business name, tagline and logo) are unregistered trademarks and should you attempt to pass them off as your own, we reserve the right to take legal action.

 

Payment Terms: Payments made through our online portal are secure via Square. We may collect your card details at first appointment and they will be securely saved on encrypted software (Square or Fresha). For appointments your card will be charged at the time of booking your appointment and an invoice emailed to you. Payments made are non-refundable.

 

Delivery: Physical products purchased on this website are delivered by regular Australia Post, via an online dispensary. Products are shipped within 1-2 days of purchase on Monday or Tuesday only.

 

Comments and feedback: Comments and feedback are welcome. We are always willing to improve. If you would like to make a comment, provide constructive feedback or a review of our services, please do so by sending an email to hello@thefeelgoodsociety.com.au or through the contact page. We will always ask your permission before sharing any reviews, through any channel.

 

Appointments, Scripts, Cancellation, Reschedule and Refund Policy: Naturopathic consultations require 48+ hours notice to reschedule to avoid the cost of a cancellation fee. Cancellations within 48 hours of the booked appointment time will be charged a cancellation fee equal to 50% of the consultation fee. Cancellations within 24 hours will incur 100% of the consultation fee. If rebooked online within 48 hours of original appointment booked time for the first time (this can only be utilised once as a repeat no-show will incur full payment protocol before consultations can be placed). In the event of first time rebook the cancellation fee will be waived once booking as been made within 48 hours. It is the responsibility of the client to keep appointments and provide notice as early as possible. If for any reason we realise that we cannot make a scheduled appointment, we will provide as much notice as possible. In this case you will not be charged a cancellation fee, and we will reschedule to a mutually convenient time with any pracitioner available. If you are going to be more than 20 minutes late with no communication made, the system will automatically place you as a no show and consultation fee will be forfeited or invoice for outstanding consultation to be paid. In the event of an advised late arrival time your appointment will need to be rescheduled if past 20 minutes so that adequate time can be provided for your consultation discussion and this will incur a 50% consultation reschedule fee charged as a half missed appointment. All discussions require a consultation appointment. Only pick-up of repeat scripts are able to be under the exclusive pick-up golden ticket service and are not a consultation. Additionally, this service is only available if treatment prescription has previously been provided for exact same product/formulation. We value your time, and our practitioner's hold a high level of service and often prepare for your appointment 30-45 minutes prior to your arrival to ensure the high level of quality of care we provide to all our valued clients. All payments are final and non-refundable. Products (Digital and Physical) no refund is provided. 

Gift Vouchers & Appointment Credit Holds: At the date of issue gift vouchers have a 6 month validity time of which after this time the voucher becomes invalid/expired and any funds paid are forfeit. Appointment credit holds where a client has prepaid and cancelled/requested hold/not used payment has a validity time of 3 months. Does not apply to no show appointment credits. This prepaid may be gifted to another party for credit on their appointment or utilised at your advised rebook time. If an appointment is not rebooked or credit used then after 3 months of original booked appointment time, funds are forfeited and a new initial or follow-up consultation fee will be required. 

Privacy & Confidentiality Policy: Any personal information shared with us through this website is strictly private and confidential. However, under extreme circumstances we may need to disclose personal information about you; for example if we are required to do so under law; to government or law enforcement officials in the course of a legitimate legal request or in the investigation of a suspected crime; if we feel that disclosure is required to prevent physical or financial harm to anyone; to establish/exercise/defend my legal responsibilities / rights; or with your full and informed consent. Personal information is always stored securely. A more comprehensive privacy & confidentiality document is being drafted and will be available upon completion.

Naturopaths & Herbalists Association of Australia: As qualified Naturopaths, our team of practitioners are fully insured, have first-aid certificates and are registered members of the Naturopaths & Herbalists Association of Australia (NHAA), and abide by the Code of Conduct outlined by NHAA. NHAA is an independent professional association through which consumer complaints may be made. 

NHAA contact information:

 

Office Location: Suite 2.10, 46-50 Kent Road, Mascot NSW 2020, Australia

Phone: Phone: 02 9797 2244
Email: nhaa@nhaa.org.au
Website: https://nhaa.org.au

With the use/booking/sale//interaction of this site you agree to these terms and conditions as outlined above. 

Now, let's get you in good health. Book your consultation HERE now.

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