By visiting this website or purchasing any services / products, you agree to these Terms & Conditions. These Terms & Conditions outline my (The Feel Good Society ABN 60 347 030 236) responsibilities to you as well as your responsibilities to us, under Australian Consumer Law. Please take the time to have a read so that you are aware of these responsibilities - noting these may be updated at any time and it is your responsibility to stay informed. If you do not agree with these Terms & Conditions please do not continue to visit this website. Our naturopathic practitioners are qualified, unregistered health practitioners. Naturopathy is not a registered profession with the Australian Health Practitioner Regulation Agency (AHPRA). We abide by the code of conduct that applies to unregistered health practitioners in Queensland, and by the Naturopaths & Herbalists Association of Australia (NHAA) Code of Conduct, detailed at the bottom of this page.

 

Disclaimer: On this website you may find blog articles, tips, information regarding natural therapies and other information pertaining to natural health products and services. This information is provided solely for educational purposes and to inform the public regarding my products and services. This website and the information provided on this website is not intended as medical advice. Please make an appointment if you wish to discuss any health concerns, or seek the advice of another medical professional.

 

My Rights & Responsibilities: The information provided on this website has been attained as part of BHSc Naturopathic studies in addition to comprehensive research. However, we am only one human and are capable of making mistakes! If you notice something that does not appear to be accurate please feel free to contact us. We reserve the right to alter or delete any content displayed on this website at any time, without notice. All content displayed on this website is property of The Feel Good Society, unless otherwise stated.

 

Responsibilities of the Visitor: The use of any information provided on this website is the sole responsibility of the user. You are completely responsible for what you view on the internet at large, as well as this website. The content on this website has been published for a general audience - you should always seek personalised health advice from a health professional before taking any action on your health.

 

External Links: Occasionally we may post links to external sources in order to enhance the content provided on this website. We are not responsible for any content available via external links nor do we have any personal or financial relationship with these sources. We do not endorse any products or services such sources may have for sale.

 

Intellectual Property: Every word you read on this website has been written by us. If we have used an external source, this will be acknowledged. Please respect the information and content that have taken us many hours to collate - do not in any way copy our work or display it as your own. We are more than willing to share our content if you would like to use it on social media. Please clearly acknowledge us and our work by accompanying your work with our name and a link back to our website/social media pages. All of our courses, products and programs (in addition to our business name, tagline and logo) are unregistered trademarks and should you attempt to pass them off as your own, we reserve the right to take legal action.

 

Payment Terms:

Consultation payments are taken securely through our booking platform, Fresha, at the time of booking. Online store payments are processed securely at checkout via Stripe or PayPal. All consultations are paid in full at the time of booking and are non-refundable. Please see our Cancellation and Reschedule Policy below.

 

Shipping Policy

 

We offer both Australian and International shipping through Australia Post.  An order confirmation email will be sent to the email address provided at checkout. We strive to process orders within 1-3 business days of purchase. Estimated delivery timeframes are outlined below:  

 

Australian Shipping - via Australia Post  

- Standard: 3–5 Business Days ($11, or FREE on orders over $180)

- Express: 1–3 Business Days ($22, or FREE on orders over $180)

Please Note: Delivery to rural and remote areas may take up to 2 weeks.  

 

International Shipping - via Australia Post  

- Standard Shipping: 3–6 Weeks (cost TBA - quoted and invoiced via email)

Important: International customers may be subject to additional customs duties, taxes, or border fees upon arrival in their country. The Feel Good Society is not responsible for these additional charges.

 

​Local Pickup  

Free local pick-up is available from our Burleigh Heads HQ. Simply choose "HQ Pick-Up" at checkout.

 

If you have any questions or concerns about your shipment, please don't hesitate to contact us.
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Appointments, Scripts, Cancellation, and Reschedule Policy

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- Payment & Cancellation: All consultations are paid in full at the time of booking and are non-refundable.

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- Rescheduling: You may reschedule your appointment once, free of charge, with at least 48 hours' notice. Rescheduling with less than 48 hours' notice incurs a fee of 50% of the consultation fee; with less than 24 hours' notice, 100% of the fee applies.

  

- Late Arrivals: If you’re more than 20 minutes late without prior communication, you will be marked as a no-show, and the consultation fee will be forfeited. If you notify us but arrive more than 20 minutes late, the appointment will need to be rescheduled and will incur a 50% reschedule fee.

 

- Missed Appointments: It’s your responsibility to keep appointments and provide notice if you can’t attend. If we need to cancel, we’ll notify you as early as possible and reschedule at no charge.

 

Returns & Refund Policy  

 

In the interest of health and safety for all, we do not accept the return or exchange of any products. Please choose carefully. To assist in making informed decisions, we have detailed the therapeutic benefits of every product we stock.  

 

- Consultations and Testing: Please note that all consultations and testing services are non-refundable.  

 

- Returns Under Australian Consumer Law:  

Where required under the Australian Consumer Law, The Feel Good Society will accept product returns and provide an exchange, replacement, or refund (at our discretion) if:  

• The product is damaged, faulty, or the wrong item was received, and  

• You provide a copy of your tax invoice or proof of purchase.  

 

Damaged or faulty products must be reported to The Feel Good Society within 7 days of delivery.  

 

If you believe you are eligible for a return, please email us via your confirmation of order email within 7 days of delivery with proof of purchase. Our team will review your request and respond as soon as possible.  

 

Return Process:

• If your return is approved, we will provide instructions on how and where to send your package.  

• Items sent back to us without prior approval will not be accepted.  

 

Refunds: If your return is approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us.  

 

Exclusions: We do not accept returns or offer refunds for:  

• Sale items  

• Gift cards  

• Products that are not deemed damaged or faulty  

• Consultations

• Digital Products

 

For any return inquiries, please contact us via our contact page or your order confirmation email. 

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Gift Vouchers: At the date of issue gift vouchers have a 6 month validity time of which after this time the voucher becomes invalid/expired and any funds paid are forfeit. 

 

Appointment Credit Holds: If you cancel with more than 48 hours' notice, your prepaid consultation fee is held as a credit for 3 months from your original appointment time and can be applied to a rescheduled appointment. Credits are not refundable. If the credit is not used within 3 months, it is forfeited and a new consultation fee will be required. Credit holds do not apply to no-show appointments. Credits may also be gifted to another person for use on their appointment.

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Privacy & Confidentiality Policy: Any personal information shared with us through this website is strictly private and confidential. However, under extreme circumstances we may need to disclose personal information about you; for example if we are required to do so under law; to government or law enforcement officials in the course of a legitimate legal request or in the investigation of a suspected crime; if we feel that disclosure is required to prevent physical or financial harm to anyone; to establish/exercise/defend my legal responsibilities / rights; or with your full and informed consent. Personal information is always stored securely. For full details of how we collect, store and protect your information, please see our Clinic Privacy Policy.

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Use of AI Tools: We use selected AI-assisted tools to support clinical administration and business operations. With your consent, this may include AI-assisted note-taking during consultations. AI does not independently make clinical decisions: your practitioner remains responsible for your care and reviews AI-generated material used in it. You can decline or withdraw consent to AI-assisted note-taking at any time, and your practitioner will take notes manually instead. For details, including how information may be handled outside Australia, please see our Clinic Privacy Policy.

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Naturopaths & Herbalists Association of Australia: As qualified Naturopaths, our team of practitioners are fully insured, have first-aid certificates and are registered members of the Naturopaths & Herbalists Association of Australia (NHAA), and abide by the Code of Conduct outlined by NHAA. NHAA is an independent professional association through which consumer complaints may be made. 

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NHAA contact information:

 

Office Location: Suite 2.10, 46-50 Kent Road, Mascot NSW 2020, Australia

Phone: Phone: 02 9797 2244
Email: nhaa@nhaa.org.au
Website: https://nhaa.org.au

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With the use/booking/sale/interaction of this site you agree to these terms and conditions as outlined above. 

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Comments and feedback: Comments and feedback are welcome. We are always willing to improve. If you would like to make a comment, provide constructive feedback or a review of our services, please do so by sending an email to hello@thefeelgoodsociety.com.au or through the contact page. We will always ask your permission before sharing any reviews, through any channel.

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Now, let's get you in good health. Book your consultation HERE now.

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