About us

 

What does a naturopath do?
A naturopath looks at the whole picture of your health: your history, symptoms, diet, lifestyle, stress and, where relevant, your test results. Instead of treating one symptom on its own, we work to understand why your body is out of balance. Then we build a personalised plan that can include nutrition, lifestyle changes, herbal medicine and supplements. We're here to work alongside your doctor, not replace them.

 

Who will I be working with?
Suzzi Hartery, founder and head practitioner of The Feel Good Society. Suzzi holds a distinction-awarded Bachelor of Health Science (Naturopathy), Master's in Health (High Distinction) and is an Adjunct Fellow at Southern Cross University (SCU). She's a registered member of the Naturopaths & Herbalists Association of Australia (NHAA), and is fully insured with a current first-aid certificate.

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Is The Feel Good Society Australian?
Yes. We're 100% Australian owned and operated, based on the Gold Coast.

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How can I contact you?
Send us a message through our contact page. We reply within 12 hours.

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Consultations

 

How do consultations work?
All consultations are online, by phone or video, whichever suits you.

Before your initial consultation (60 minutes), you'll fill in a detailed health intake form. Together we go through your health history, symptoms, goals, medications and supplements, and you'll leave with personalised recommendations.

Follow-up consultations (45 minutes) review your progress and adjust your plan. We set the timing of follow-ups around you.

Each consultation also includes 5 days of aftercare support.

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How much does it cost?

• Initial Naturopathic Consultation (60 min): $249

• Follow-Up Naturopathic Consultation (45 min): $120

Any testing, supplements and herbal medicines are charged separately.

 

How do I book and pay?
Book online through our booking page. All consultations are prepaid by credit card when you book.

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Is there a minimum age?

We see clients aged 16 and over. For anyone under 18, parent or guardian consent may be required.

 

What if I need to cancel or reschedule?

All consultations are paid in full when you book and are non-refundable. If you need to change your time, you can reschedule once, free of charge, with at least 48 hours' notice. With less than 48 hours' notice, a 50% fee applies, and with less than 24 hours' notice, the full fee applies. If you cancel with more than 48 hours' notice, your payment is held as a credit for 3 months and can be applied to a rescheduled appointment. This doesn't apply to no-shows. If you're more than 20 minutes late without letting us know, the appointment is treated as a no-show and the fee is forfeited. If you let us know but will be more than 20 minutes late, we'll reschedule and a 50% fee applies. Full details are in our Terms & Conditions.

 

Will I need to do tests?
Not always. Testing isn't required for every client. Where it would genuinely help, we may recommend pathology or functional testing and explain your results in the context of your overall health. Tests are done through external labs, and prices are listed in our Wellness Store.

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Herbal medicine & supplements

 

How do I get my supplements and herbal medicine?
Supplements are ordered through our online dispensary partner and usually arrive within 3–5 working days. Liquid herbal medicines are blended especially for you in our clinic dispensary, then posted by Australia Post or ready to pick up at an agreed time.

 

What if I'm taking prescription medication or seeing a doctor?
Please tell us about every medication and supplement you take. Some herbs and nutrients can interact with medications, so this helps us keep you safe. We're happy to work alongside your GP or specialist. Naturopathic care doesn't replace medical care, so please keep seeing your doctor for any health concerns.

 

What does liquid herbal medicine taste like?
Honestly? Like plants! We don't add sweeteners or flavours. Most people take it in a little water or juice, and we're happy to share tips.

 

How do I store it, and how long does it last?
No refrigeration needed. Keep it somewhere cool and dark, below 30°C and away from direct sunlight. Check the manufacturing date (MFG) on the bottle: liquid herbal medicines are generally good for two years from that date. A dark residue on the dropper is normal; it comes from the concentrated plant compounds in some herbs.

 

Are there any safety cautions?

• Some herbs can affect how prescription medicines work. Always tell us, and your doctor, what you're taking.

• Take extra care if you're pregnant or breastfeeding, and let us know.

• Liquid herbal medicines contain ethanol. Check you're not allergic to any prescribed herbs or to ethanol.

• If symptoms persist, talk to a health professional.

• Keep out of reach of children, and don't use a product if its seal is broken.

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Orders & shipping

 

How much is shipping?

• Standard shipping (Australia): $11, or free on orders over $180

• Express shipping (Australia): $22, or free on orders over $180

• International shipping: quoted on request and invoiced via email

• Local pick-up: free, from our Burleigh Heads HQ (choose "HQ Pick-Up" at checkout)

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How long will my order take?

We aim to process orders within 1–3 business days and ship with Australia Post. Standard shipping takes 3–5 business days, and express takes 1–3 business days. Rural and remote areas can take up to 2 weeks. International orders take 3–6 weeks and may be subject to customs duties, taxes or fees in your country, which aren't covered by us. You'll receive an order confirmation by email, and you can track your parcel on the Australia Post website.

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Can I change my delivery address?
If your order hasn't shipped yet, contact us and we'll update it. Once it has shipped, please contact Australia Post directly.

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Can I pick up my order?

Yes. Free local pick-up is available from our Gold Coast location. Choose local pick-up when you check out, and we'll let you know when your order is ready and how to collect it.

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Do you ship internationally?

Yes, via Australia Post (3–6 weeks). International shipping isn't available at checkout, so please contact us before ordering and we'll quote the shipping cost and send you an invoice by email. Customs duties, taxes or fees in your country may apply and aren't covered by us.

 

My parcel hasn't arrived. What should I do?
Let us know and we'll start an investigation with Australia Post. If you chose "Authority to Leave", parcels left at your address are at your own risk.

 

Can I return a product?
For health and safety reasons, we can't accept returns or exchanges of products, so please choose carefully. If a product arrives damaged or faulty, or you receive the wrong item, email us within 7 days of delivery with your proof of purchase, and we'll arrange an exchange, replacement or refund. This doesn't affect your rights under the Australian Consumer Law. Full details are in our Terms & Conditions.

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